Replacement Policy

We truly hope your order reaches you in perfect condition. If something is wrong with the item or items you received, please reach out to us within thirty days of delivery so we can look into it. Please note that we do not offer exchanges.

When reporting a damaged or incorrect item, kindly attach a clear photo to your email so we can review the issue.

There are some situations we are unable to resolve. Small differences that come from the manufacturing process cannot be controlled, and we cannot send replacements because of them. This covers things such as minor imperfections in a product, the way a figure is positioned, or where a sticker has been applied. Our packaging is designed to keep the collectibles inside safe. Light marks on packaging can happen during manufacturing or shipping and are not treated as a damaged product. Blind boxes, mystery boxes, and chase variants are all shipped at random. If we replace a blind or variant item, we cannot promise that you will get the same variant that was in your first shipment.

For apparel, we cannot exchange sizes or provide replacements when the item was sent in the size that was ordered.

Packages that come back to us because of a purchaser error or because delivery was refused may be charged a restocking fee of up to twenty percent of the purchase price. Customers should get in touch with the carrier to set up a different delivery. We are not responsible for any extra delivery costs that come from changes or upgrades.

We cannot promise that replacements will be available for sold out or unavailable items, and a refund may be given instead. Any replacement or refund is decided at our discretion.

If you need help with your order, please visit our Support Center.