Refund and Returns Policy

If you would like to send back an item you purchased, we are glad to assist. Returns are accepted within thirty days from the date your order arrives. Please note that products bought in our physical retail locations cannot be returned or exchanged through our online service.

After you begin the return process, simply use the prepaid shipping label we provide and hand the package to any UPS location at your earliest convenience. The original shipping cost and the cost of return shipping will not be refunded to you. A refund will be issued once the returned merchandise has been received and inspected. Kindly allow one to two weeks for the processing of your return.

Any item sent back more than thirty days after the return label has been created will be subject to a twenty percent restocking fee, and that amount will be subtracted from your refund.

There are several situations that fall outside the standard return policy described above. Clothing must be unworn and unwashed, and every original tag must still be attached. Products that are not apparel have to be unused and remain in their original factory-sealed packaging. Merchandise that is advertised and sold as final sale, along with select exclusive items, cannot be returned. Bulk purchases, meaning orders that contain six or more units of the same product, are not eligible for return. All digital Pop! redemption codes are final, and no returns will be accepted, apart from any statutory warranties or guarantees that the law does not allow to be limited or excluded. Every Pop! Yourself order is final as well, since customized products cannot be returned or exchanged. Orders delivered internationally to Canada or Mexico are considered final sales and cannot be returned or exchanged.